Epic Grand Central / Cadence / Referrals Analyst

Job Description:

We are seeking an experienced Epic Grand Central, Cadence, and Referrals Analyst to support, configure, and optimize patient access and scheduling workflows. The ideal candidate should have strong hands-on Epic experience, excellent troubleshooting skills, and a solid understanding of hospital operations and patient access processes.

Key Responsibilities:

• Provide functional and technical support for Epic Grand Central, Cadence, and Referrals applications.

• Configure, maintain, troubleshoot, and enhance patient scheduling, registration, referrals, admissions, transfers, and discharge workflows.

• Support referral management, including referral creation, work queues, scheduling, authorizations, routing, and referral status.

• Support Cadence scheduling workflows, including appointment types, visit types, templates, and provider schedules.

• Support Grand Central and ADT workflows, including admissions, transfers, discharges, bed management, and patient movement.

• Troubleshoot and resolve production incidents, application defects, and integration-related issues.

• Analyze business requirements and translate them into Epic configuration and workflow solutions.

• Perform application build, configuration, unit testing, integration testing, regression testing, and production deployments.

• Support Epic upgrades, release validation, enhancements, and application optimization.

• Collaborate with Prelude/Registration, RTE, Revenue Cycle, clinical application teams, and business stakeholders.

• Conduct root-cause analysis and implement long-term solutions for recurring issues.

• Maintain technical documentation, test scripts, build records, and support procedures.

Required Skills & Qualifications:

• 5+ years of hands-on Epic experience in a healthcare or hospital environment.

• Strong expertise in Epic Grand Central and Cadence.

• Good understanding of Epic Referrals and Referral & Authorization workflows.

• Strong knowledge of patient access, scheduling, registration, ADT, and patient movement workflows.

• Experience in Epic configuration, application build, troubleshooting, testing, and production support.

• Understanding of integrations and dependencies across Grand Central, Cadence, Prelude, Referrals, and RTE.

• Experience supporting Epic upgrades, enhancements, and production releases.

• Strong analytical, problem-solving, and documentation skills.

• Excellent verbal and written communication skills.

• Ability to work independently in an onshore delivery model and collaborate with offshore teams.

Epic Certification (Strongly Preferred):

• Epic Grand Central

• Epic Cadence

• Epic Prelude

• Epic Referrals / Referral & Authorization

Candidates with multiple relevant Epic certifications will be given preference.

Preferred Qualifications:

• Experience working with large hospitals, academic medical centers, or complex healthcare systems.

• Experience supporting both inpatient and outpatient patient-access workflows.

• Knowledge of RTE, eligibility, and authorization workflows.

• Experience coordinating with scheduling, registration, patient access, and revenue cycle teams.

• Prior experience in managed services or application support environments.

• Flexibility to support production issue triage and after-hours/on-call requirements when needed.