Job#:2209 - ServiceNow - Engagement Manager
Job Description:
We are seeking an experienced ServiceNow Program/Engagement Manager to lead complex ServiceNow transformation programs and ensure successful delivery for enterprise clients.
Key Responsibilities:
- Lead end-to-end ServiceNow implementations and transformation programs.
- Manage project scope, schedule, budget, resources, risks, and change control.
- Serve as the primary contact for clients and executive stakeholders.
- Lead cross-functional and geographically distributed teams.
- Drive governance, delivery quality, and customer outcomes.
- Identify and resolve project risks and issues.
- Collaborate with Sales, Customer Success, and Delivery teams.
- Mentor project managers and delivery teams.
- Use AI-enabled tools to improve delivery efficiency and decision-making.
Required Skills:
- 8+ years of experience in professional services, consulting, or enterprise technology delivery.
- Strong experience managing ServiceNow implementations or digital transformation programs.
- Excellent program governance, stakeholder, financial, and risk management skills.
- Experience working with executive-level stakeholders.
- Strong leadership, communication, presentation, and negotiation skills.
- Ability to manage distributed teams and partners.
- ServiceNow certifications (CSA/CIS) preferred.
- Bachelor's degree or equivalent experience.
