Job Title: Epic Go-Live Support Analyst

Job Summary

The Epic Go-Live Support Analyst provides at-the-elbow (ATE) support during Epic system implementations and go-live events. This role assists clinicians, operational staff, and end users with real-time workflow support, troubleshooting, and issue resolution to ensure a smooth transition to the Epic Systems Electronic Health Record (EHR) platform.

Key Responsibilities

• Provide at-the-elbow support to physicians, nurses, and ancillary staff during Epic go-live events

• Assist users with navigation, documentation workflows, order entry, and clinical decision support tools

• Troubleshoot basic system, workflow, and access issues and escalate complex problems appropriately

• Educate end users on Epic best practices and standard workflows

• Document issues and resolutions in ticketing systems

• Support modules such as:

  • EpicCare Ambulatory

  • EpicCare Inpatient

  • ClinDoc

  • Orders

  • ASAP

  • Willow

  • Revenue Cycle modules (Resolute Professional/Hospital Billing)

• Participate in command center operations during go-live

• Provide feedback to build teams on workflow gaps or optimization opportunities

Required Qualifications

• Bachelor’s degree in Healthcare, IT, or related field (or equivalent experience)

• Experience supporting EHR systems (Epic preferred)

• Strong understanding of clinical or revenue cycle workflows

• Excellent communication and interpersonal skills

• Ability to work flexible hours, including nights and weekends during go-live

• Strong problem-solving and critical-thinking skills

Preferred Qualifications

• Epic certification or proficiency in one or more modules

• Previous go-live or at-the-elbow support experience

• Clinical background (RN, LPN, MA, etc.) or healthcare operations experience

• Experience in hospital or ambulatory care settings