The Technical Specialist will act as the primary contact for building, supporting, and maintaining Epic modules, specifically Willow Ambulatory Pharmacy & Inventory Supply Tracking. This role involves coordinating all issues during the project lifecycle and requires in-depth knowledge of the organization’s policies, procedures, and business operations.
ONLY EPIC-CERTIFIED CANDIDATES WITH PHARMACIST LICENSE IN NC WILL BE CONSIDERED
Key Responsibilities:
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Serve as the primary support contact for end-users of the Epic application
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Develop, design, configure, script, test, and support applications for business, research, and instructional needs
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Create solutions using programming expertise to address daily operational challenges
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Evaluate hardware and software requirements
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Identify, troubleshoot, and resolve application issues
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Guide workflow design, build, testing, and manage technical challenges related to Epic software
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Implement requested system changes and enhancements
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Act as a liaison between end users and Epic implementation staff
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Maintain regular communication with Epic representatives and attend weekly project meetings
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Understand operational needs and direct workflow solutions through site visits and integrated sessions
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Monitor project status, issues, deliverables, and milestones, and communicate regularly with leadership and team members
